At André Noir, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (www.andrenoir.co.uk), contact us, subscribe to marketing communications, or make a purchase — in line with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

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This website is hosted on the Wix.com platform, which provides us with the online tools to offer our products and services.

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1. Who We Are

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André Noir Ltd
8 Lion & Lamb Yard, Farnham, Surrey, GU9 7LL
Email: info@andrenoir.co.uk
Phone: 01252 727115

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2. What Information We Collect

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When you interact with our website or our marketing channels, we may collect the following personal data:

• Identity and Contact Details – name, email address, phone number, delivery address

• Purchase Information – order history, payment details (securely processed via third-party gateways)

• Technical Data – IP address, device type, browser type, time zone, approximate location

• Usage Data – pages visited, clicks, session duration

• Marketing Preferences – your choices regarding newsletters or SMS messages

• SMS Interaction Data – delivery confirmations, opt-in status, responses, message engagement

We collect data when you:

• Place an order or make a purchase

• Submit a contact form or subscribe to emails or SMS

• Book an appointment or event

• Interact with our social media or online advertisements

• Browse the website (via cookies and tracking tools)

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3. How We Collect Information

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Data is collected in the following ways:

• Directly from you – when you fill out a form, make a purchase, or contact us

• Automatically via Wix – cookies, analytics, and behaviour tracking

• Through third-party services – e.g., payment providers, Google Analytics, Facebook Pixel, Klaviyo SMS tools

If you’re using Wix Forms, Booking tools, or Email/SMS marketing sign-ups, Wix securely stores this data on their servers.

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4. Why We Collect Your Data

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We collect and use your data to:

• Process and deliver your orders

• Respond to enquiries and customer support requests

• Send email and SMS marketing (if you opt in)

• Personalise your online experience and offer recommendations

• Improve site performance and measure campaign effectiveness

• Send abandoned cart reminders via email or SMS

• Comply with legal, financial, or tax obligations

We only collect what we need and will never sell your data.

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5. SMS Marketing & Communications

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If you opt in to receive SMS messages, we may use your phone number to:

• Send order updates or appointment reminders

• Send marketing messages, exclusive offers, and product news

• Send cart reminder messages if you leave items in your online basket

Message frequency may vary. Message & data rates may apply.

You may opt out at any time by replying STOP to any message.
For help, reply HELP or contact info@andrenoir.co.uk

Our website uses cookies and similar tracking technologies to help keep track of items you put into your shopping cart — including when you have abandoned your cart — to determine when to send SMS cart reminder messages.

Text messaging originator opt-in data and consent will not be shared with any third parties except where required to operate the messaging service (e.g., Klaviyo), and only for this purpose.

You must be 16+ to subscribe to SMS messaging.

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6. How We Store and Protect Your Data

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Our website is hosted on the Wix.com platform. Your data may be stored through Wix’s secure servers, databases, and applications. Wix uses HTTPS encryption and stores your data on secure servers behind a firewall.

Payments processed through third-party gateways (e.g., Stripe or PayPal) adhere to PCI-DSS (Payment Card Industry Data Security Standard).

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7. Sharing Your Data

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We may share your personal data with trusted providers to operate our business:

• Wix.com (website platform and hosting)

• Klaviyo (email & SMS messaging)

• Payment providers (Stripe, PayPal)

• Delivery partners (e.g., Royal Mail)

• Analytics platforms (e.g., Google Analytics)

All partners are GDPR-compliant and contractually required to protect your data.

The above excludes text messaging originator opt-in data and consent; this will not be shared with any non-affiliated third parties.

We do not sell or trade personal data.

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8. Cookies and Tracking Tools

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We use cookies and similar technologies to:

• Understand visitor behaviour

• Improve performance and functionality

• Support marketing campaigns and remarketing

• Track abandoned shopping cart activity

By using our site, you consent to our use of cookies.

You can manage cookie preferences through the on-site banner, browser settings, or by clearing cookies manually.

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9. Location-Based Services

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We may collect approximate location data (e.g., IP-based region) to:

• Provide localised marketing content

• Help prevent fraud

• Measure campaign relevance based on region

We do not track precise GPS location.

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10. Your Rights (UK GDPR)

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You have the right to:

• Request access to your personal data

• Correct or update your information

• Request deletion (where law allows)

• Withdraw marketing consent at any time

• Unsubscribe from SMS by replying STOP

• Unsubscribe from email via the link in any message

To exercise your rights, contact: info@andrenoir.co.uk

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11. Retention of Data

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We only retain your data as long as necessary for:

• Legal requirements

• Transaction history

• Customer service needs

• Marketing — until you unsubscribe or opt out

If you withdraw SMS consent, your number will be removed from SMS communication lists.

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12. Children’s Privacy

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Our website is not intended for children under 16.
We do not knowingly collect data from children.

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13. Changes to This Policy

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We may update this Privacy Policy at any time to reflect changes in our practices or the law. The most recent version will always be posted on this page with its Effective Date.

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14. Implementation of the Policy

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This Policy is effective as of 6th November 2025 and applies to any matters occurring on or after this date.

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